Blood Collection Staff – Customer Service

The American Red Cross offers a unique opportunity to join the world’s largest humanitarian network, where your career becomes a force for good. This role provides paid phlebotomy training—no prior medical experience is required.

About the Role

As part of our team, you’ll use your healthcare and/or customer service skills to support every step of the blood collection process. Responsibilities include collaborating with your team to transport and set up equipment at collection sites, creating a welcoming environment for donors, and ensuring safety while collecting lifesaving blood donations for hospitals.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Maintain detailed orientation to ensure collected blood meets goals, regulatory requirements, and safety standards.
• Drive Red Cross vehicles and assist with setting up and tearing down equipment at donation sites.
• Work as part of a team to prepare mobile blood drive locations, including businesses, schools, and other community sites.

Schedule

Variable Schedule (Manhattan, Kansas) – No set schedule. To meet donor and community needs, shifts may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedules are provided two to three weeks in advance.

Pay

Starting rate: $17.85/hour.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver’s license with a good driving record.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs, good manual dexterity, and the ability to sit or stand for long periods.
• Adaptability to long, irregular hours and frequent schedule changes.
• Minimum height of 60 inches may be required to safely operate Red Cross vehicles.
• Basic computer skills, including proficiency with Microsoft Office applications.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (e.g., CNA, MA, EMT).
• Prior leadership experience.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid time off: Starting at 15 days per year, based on job type and tenure.
• 11 paid holidays (six core holidays and five floating holidays).
• 401K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance Program.
• Short-term and long-term disability and insurance.
• Service awards and recognition.