Blood Collection Staff – Customer Service

The American Red Cross offers a unique opportunity to join the world’s largest humanitarian network, where your career becomes a force for good. This role provides paid phlebotomy training with no prior medical experience required, allowing you to grow your healthcare skills while making a meaningful impact.

About the Role

As part of our team, you will utilize healthcare and/or customer service skills to assist with every step of the blood collection process. Responsibilities include collaborating with your team to transport and set up equipment at collection sites, creating a welcoming environment for donors, and following safety procedures to collect lifesaving blood donations for hospitals.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Maintain detailed orientation to ensure collected blood meets goals, regulatory requirements, and safety standards.
• Drive Red Cross vehicles and assist with setting up and tearing down equipment at donation sites.
• Work as part of a team to prepare and manage mobile blood drives at various locations.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver’s license with a good driving record.
• Ability to lift, push, or pull heavy weights, good manual dexterity, and adaptability to long, irregular hours and frequent schedule changes.
• Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
• Basic computer skills and proficiency with Microsoft Office applications.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (e.g., CNA, MA, EMT).
• Prior leadership experience.

Schedule

To meet the needs of donors and the community, staff work a variable schedule that may include early mornings, late nights, weekends, and holidays. Schedules are provided two to three weeks in advance.

Pay

• Non-Driver starting rate: $17.83/hour
• Driver starting rate: $18.87/hour

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid Time Off: Starting at 15 days per year, based on job type and tenure.
• 11 paid holidays (six core holidays and five floating holidays).
• 401K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance Program.
• Short-term and long-term disability and insurance.
• Service awards and recognition.