Blood Collection Staff – Customer Service

The American Red Cross offers a unique opportunity to join the world’s largest humanitarian network, where your career becomes a force for good. This role provides paid phlebotomy training—no prior medical experience is required.

About the Role

As part of our team, you’ll use your healthcare and/or customer service skills to support every step of the blood collection process. Responsibilities include transporting and setting up equipment at local collection sites, creating a welcoming environment for donors, and ensuring safety while collecting lifesaving blood donations for hospitals. This role allows you to grow your healthcare skills within a mission-driven organization.

Responsibilities

• Connect personally with donors, listen to their stories, and help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment for repeat donors.
• Maintain strict attention to detail to ensure collected blood meets regulatory requirements and safety standards.
• Drive Red Cross vehicles and assist with setting up and tearing down equipment at donation sites.
• Work a variable schedule, including early mornings, late nights, weekends, and holidays, with schedules provided 2–3 weeks in advance.

Requirements

• High school diploma or equivalent.
• Customer service experience and strong verbal communication skills.
• Valid driver’s license with a clean driving record.
• Ability to lift, push, or pull heavy weights, navigate ramps and stairs, and stand or sit for long periods.
• Adaptability to irregular hours and frequent schedule changes.
• Minimum height of 60 inches (if required for safe vehicle operation).
• Basic computer skills, including proficiency with Microsoft Office applications.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (e.g., CNA, MA, EMT).
• Leadership experience.

Pay

• Non-Driver starting rate: $17.83/hour.
• Driver starting rate: $18.87/hour.

Benefits

• Medical, dental, and vision plans.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Paid time off (PTO): 15 days/year, increasing with tenure.
• 11 paid holidays (6 core + 5 floating).
• 401K with up to 6% company match.
• Paid family leave.
• Employee Assistance Program (EAP).
• Short-term and long-term disability insurance.
• Service awards and recognition.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or other protected characteristics.