Blended Case Manager

About the Role

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

The Case Manager will provide community‑based services to individuals identified as eligible for behavioral health services, including assessing and monitoring resources that help the client live in the community in a stable and safe manner. This position is located in Kennett Square, PA.

Responsibilities

• Carry a caseload of up to 30 clients.
• Perform case management duties for consumers involved in Behavioral Health Services.
• Provide services based on Recovery Model principles.
• Develop individualized, strength‑based service plans that are measurable and lead toward targeted outcomes.
• Assist consumer service needs and help consumers assess appropriate mental health services.
• Assist consumers in obtaining and maintaining basic needs such as housing, food, healthcare, employment, and socialization.
• Assist consumers through assertive and creative efforts to gain needed resources and services identified in the service plan.
• Monitor the consumer’s participation in the recovery plan and support services.
• Provide effective crisis assessment and crisis intervention to consumers when necessary.
• Maintain professional relations with the consumer, their families, payers, community support service representatives, coworkers, and other agencies.
• Ensure appropriate communication and coordination of effort between all the consumer's service providers and support systems.
• Act as an effective “single point of contact” for multiple health and social services linkages.
• Provide all authorized client service and supporting documentation for re‑authorizations, as necessary, in a timely manner.
• Submit accurate and timely payroll and billing documentation.
• Be available for an on‑call rotation 24/7.

Minimum Requirements

• Education/Experience:
  • A bachelor’s degree with major coursework in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, or education; OR
  • Be a registered nurse; OR
  • A high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science plus 2 years experience in public or private human services with 2 years in direct client contact (1 year for Lehigh and Northampton counties); OR
  • A high school diploma and 5 years of mental health direct‑care experience in public or private human services with employment as a case‑management staff person prior to April 1 , 1989.
• Required Clearances:
  • Pennsylvania Child Abuse Clearance.
  • Criminal and fingerprint‑based federal criminal history check.
  • Valid driver’s license.
  • Verification that the employee is not on any Medicaid/Medicare Exclusion list.
• Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted for the requirements specified above.

Pay

$20+/hour

Schedule

Full‑Time, Monday through Friday; 9:00 am – 5:00 pm

Benefits

• Competitive pay.
• Medical, dental, and vision insurance.
• Tuition reimbursement options.
• Flexible Spending Accounts (health, dependent, and transportation).
• Life insurance.
• Disability insurance.
• Paid time off.
• 403(b) with employer match.
• Employee recognition programs.
• Employee referral bonus opportunities.
• Discounts through “Tickets at Work.”
• Additional Total Rewards for full‑time employees (≥30 hours/week).