Black Diamond Club Host

About the role

Alyeska Resort is seeking Black Diamond Club Host professionals to join our team in Girdwood, Alaska. As a key ambassador for our Club floor, you will work jointly with the Guest Experience Manager to create exceptional and personalized experiences for our distinguished guests.

Responsibilities

• Greet guests with warmth and professionalism upon arrival; ensuring a seamless check-in.
• Establish personal rapport with guests through personalized and authentic interactions.
• Ensure discretion and confidentiality when handling guest requests.
• Anticipate preferences and exceed the needs and expectations of our Club Floor guests.
• Collaborate with the Guest Experience Manager and all Resort verticals.
• Maintain clear and effective communication with all departments before, during, and after guest departure.
• Provide personalized recommendations and assistance in booking local attractions, dining, entertainment, and special events.
• Act as the point of contact for all Club Floor guests; addressing any concerns immediately with all stakeholders and required leadership.
• Ensure the Club Lounge and Club Corridors are always kept immaculate, liaising with Housekeeping team to maintain the ambiance and overall guest experience.
• Ensure the timely delivery of morning, afternoon, and evening offerings in the Club Lounge, with quality being paramount in presentation.

Requirements

• Proven hospitality experience is preferred; previous hotel, luxury, or guest service experience typically acquired in a Full-Service Hotel or comparable Hospitality Operations experience.
• Exceptional customer service skills and ability to work under pressure.
• Familiarity with local attractions and vendors is a plus.
• Effective verbal and written communication with all levels of employees and guests.
• High school diploma, general education degree, related field, or international equivalent preferred.
• Proficiency in English; additional languages are always celebrated.
• Must be of legal age to serve alcohol in Alaska, Tap certified, and hold a Food Handlers card.

What to expect

• Be on your feet for long shifts, including nights, weekends, and holidays.
• Work in a luxurious, high-end environment.
• Adapt to seasonal changes, special events, and unique requests.

Benefits

• Starting wage: $22 per hour
• Employee housing available for a small fee
• Flexible work schedules – year-round position available
• Paid time off & holidays
• Free Mountain Pass for employees and qualified dependents
• Employee discounts on resort lodging, dining, and spa services
• Medical, Dental, and Vision Insurance
• 401(k)

About Alyeska Resort

Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 299-room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure!