Bistro Supervisor-Courtyard

Responsibilities

• Manages all aspects of a restaurant's operation.
• Manages a team of restaurant employees including servers, bartenders, hosts, and food preparation staff.
• Ensures customers receive excellent service and great food, and that they have a memorable quality experience.
• Depending on the type and size of the restaurant, may work alongside other restaurant staff, hosting, taking drink and food orders, serving customers, or cleaning tables.
• Scheduling restaurant staff and delegating tasks.
• Hiring, training, and managing restaurant staff.
• Ordering food, alcohol, and cleaning supplies.
• Supervising the preparation, display, and delivery of food and drinks.
• Ensuring prompt and friendly customer service.
• Maintaining quality and service standards.
• Ensuring all staff are knowledgeable about menu offerings and individual ingredients.
• Educating staff about potential food allergies and how to make customers aware of these ingredients.
• Maintaining good relationships with suppliers.
• Meeting quarterly budgets and quotas.
• Reducing operational costs.
• Increasing productivity.
• Ensuring all staff follow strict personal safety, food safety and food storage guidelines.
• Supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards.
• Managing inventory.
• Interacting with restaurant guests to gauge satisfaction and improve customer service.
• Responding to customer feedback and resolving conflicts effectively.
• Operating the point-of-sale system, processing payments, and issuing gift cards.
• Arranging group events and ensuring the restaurant and staff meet service and food expectations.
• Catering for VIP guests.
• Authorizing refunds or other equivalent options.
• Assisting in the development of menu offerings and changes based on costs and customer preferences.
• Creating innovative promotions and designing marketing materials.
• Chairing weekly staff meetings to motivate staff and ensure they are all meeting restaurant standards and expectations.
• Handling staff payroll, vacation requests, and other administrative duties related to restaurant operations.

Background check will be completed on all applicants.