Birthday Party Host

About the Role

Party Hosts provide friendly, enthusiastic service for our party customers. A Party Host sets the tone for a memorable celebration by leading fun activities for the children while the parents sit back and enjoy the party. You will greet families, serve food and beverages, and guide children through scheduled activities, providing an exceptional experience to guests.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture.”

• Our Mantra
  • Respect The Past
  • Accept Responsibility
  • Pay it Forward
• Our Actions We Live By

  It’s who we are when we step into our full power.

  • Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.
  • Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
  • Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.
  • One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
  • Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
• Pete’s Promise
  • Service Forward
  • Ruthlessly Consistent
  • Do the Right Thing

Responsibilities

• Responsible for set up and cleanup of party areas
• Greet parties and assist customers with waiver completion
• Explain the rules and policies
• Accompany children during pre-arranged activities
• Serve food, beverages, and cake
• Manage party gifts and belongings to ensure they remain with guests
• Monitor timing to ensure parties stay on schedule
• Collaborate with customers to resolve issues to ensure a great experience
• Performs other related duties as assigned by the Supervisor or Manager

Requirements

• Problem Anticipation/Deductive Reasoning — Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Written Comprehension and Expression — Ability to read, understand, and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression — Ability to understand and communicate so others can understand ideas and information.
• Computer — Ability to develop and maintain computer records in Word, Excel, and other software required by TBCC and regulatory agencies.
• Must be a team player who is enthusiastic, friendly, organized, reliable, patient, and willing to go the extra mile for our customers
• Previous customer service experience is preferred but not required
• Must be able to communicate clearly
• Must be able to work weekends
• Food Handler's Permit required

Working Conditions

• This position deals with outside personnel such as residents and clients on a regular basis with contact in various forms such as in person, phone, and email.
• Extreme environmental conditions do not exist.
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
• It is necessary to adapt to a frequently changing environment.
• Sitting and standing as needed.

Pay

Estimated Base Pay Range: $21.30 / hour

Benefits

At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment. Here are the perks you can expect in your benefits package:

• Club Membership
• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education
• Community Involvement
• Paid Time off* (Offered to Full-Time associates. Full-Time status eligibility starting at 25 average hours of work per week.)
• Health Insurance* (Offered to Full-Time associates. Full-Time status eligibility starting at 25 average hours of work per week.)