Biorepository Technician

About the Role

This position is responsible for completing daily workflow tasks in one or more of the functional service areas of NMDP Biorepository Services. This includes demonstrating knowledge of systems and business processes, independent work, good customer service, and additional competencies. Supports achievement of business unit and department goals.

Responsibilities

• Fulfills Kit and Sample Service Requests:
  • Completes daily workflow tasks in one or more of the functional service areas of Biorepository Services (e.g., Registry, quality control sample program, NMDP research sample program, KitMaker, and DIY online registration kits).
  • Demonstrates additional competencies that vary by business unit (e.g., independent completion of all Registry tasks, monitoring liquid nitrogen levels, pulling samples for shipment, processing donor/recipient pair samples in Research, or completing routine paperwork and core business kits in KitMaker).
  • Utilizes care and judgment to safeguard the integrity and utility of biological samples and/or collection kits, including associated data.
  • Completes quality work within the Biorepository’s productivity standards.
  • Complies with safety requirements described within standard operating procedures and work instructions.
  • Evaluates and fulfills incoming service orders; identifies, resolves, or escalates potential issues as needed.
• Provides Next Level Support:
  • Supports Biorepository Specialist(s) in one or more business units.
  • Demonstrates knowledge of systems and business processes for the business unit.
  • Completes customer follow-up, when assigned.
  • Steps in to maintain standard workflow in the absence of the Biorepository Specialist, when assigned.
• Other Accountabilities:
  • Maintains complete, clear, and accurate electronic and paper records for easy identification and retrieval.
  • Performs other tasks and projects as assigned by Biorepository Leadership.

Requirements

• Knowledge of basic word processing, spreadsheet, and database software skills.
• Ability to:
  • Perform laboratory procedures for handling biological specimens.
  • Work with strong attention to detail, accuracy, and organizational skills.
  • Communicate well via verbal, written, email, and telephone means.
  • Provide good customer service.
  • Collaborate with good interpersonal skills.
  • Manage time efficiently to maximize productivity.
  • Demonstrate NMDP’s Values.

Qualifications

• Bachelor’s degree in a biological sciences discipline, including laboratory coursework. Equivalent related post-high school biological/medical laboratory work experience and/or education may be substituted upon evaluation.
• Experience handling biological materials.

Preferred Qualifications

• Education including chemistry, microbiology, immunology, and/or cell biology.
• One to two years of laboratory or other related work experience.
• Biological/medical laboratory work experience.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Accident, critical illness, hospital, well-being, legal, identity theft, and pet benefits.
• Retirement plans.
• Paid time off, holidays, and leave plans.
• Incentive plans for eligible employees.