Biometrics (Fingerprint) Technician - On Call

This is an opportunity to work with the United States Citizenship & Immigration Services (USCIS) in meeting the mission of administering the nation’s lawful immigration system. The position is located in West Palm Beach, FL and works as part of a dynamic team supporting USCIS Application Support Center (ASC) operations. Amentum provides all required job training for qualified candidates.

About the role

This is an on-call (casual) team member position. On-call employees are expected to be available all five days, Monday through Friday from 7:45 AM to 4:15 PM for substitute coverage as needed. This is not a regular full-time or part-time position; it is a casual on-call role. Hours are not guaranteed, and employees are engaged on an "as needed" basis, so a steady income stream cannot be guaranteed. All efforts are made to notify on-call personnel in advance, though occasionally notification may occur the night before or day of.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing interior and exterior crowd control.
• Assist staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of Amentum and the United States Government, ensuring applicants are treated with respect, sensitivity, and courtesy.
• Safeguard all areas where Personal Identifiable Information (PII) is vulnerable, including applicant paperwork, identifications, electronic biometric data, and reports.
• Perform quality biometrics processing, including capturing electronic fingerprints, photographs, and signatures within established processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification.
• Utilize crowd control barriers (stanchions or rails) to ensure safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry.
• During national pandemics or health crises, ask applicants about their illness status and decline entry per customer requirements.
• Conduct periodic facility checks (interior and exterior) and report concerns to the Site Supervisor.
• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
• Manage and complete administrative paperwork accurately, including tracking processing times, reconciliation paperwork, visitor control logs, and facility check sign-offs.

Requirements

• Must be able to obtain and maintain facility credentials/authorization (US citizenship is required for this work location).
• High School Diploma or equivalent.
• Ability to speak and write in English.
• Ability to stand upright for the duration of the scheduled shift, excluding meals and breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a fast-paced environment with the public.
• Basic computer and typing skills.
• Successful completion of biometrics training and certification within sixty days.

Skills

• Ability to speak a foreign language (desired).

Pay

$18.87 per hour.

Benefits

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement benefits (including 401(k) matching).
• Educational reimbursement.
• Parental leave.
• Employee stock purchase plan.
• Tax-saving options.
• Disability and life insurance.
• Pet insurance.

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.