Biomedical Technician Leader - Tampa, FL

Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work.
• In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Ability to propose different solutions outside of set parameters but with guidance.
• Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• Prioritize service, assign personnel, and follow up on commitments.
• Hire and develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development.
• Function as Site Leader and is responsible for customer relationship at assigned sites.
• Ensure service quality via frequent customer contact and formal quality reviews.
• Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.
• Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.
• Provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.
• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
• Effectively communicate and partner with teammates and colleagues.

Qualifications

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and a minimum 4 years of experience servicing medical equipment; OR equivalent military education and a minimum 4 years of experience servicing medical equipment; OR High School Diploma/GED and a minimum 6 years of experience servicing medical equipment.
• A minimum of 4 years’ experience as a Biomedical Technician with 2 years of progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.
• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.
• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
• Ability to analyze metrics and reports (SEDs).
• Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office).
• Willing to travel outside of the assigned region.
• Must have and maintain a valid driver’s license.
• Legal authorization to work in the U.S. is required.