Biomedical Technician II - Shreveport, LA

About the role

The Biomedical Technician 2 will respond to service calls within a hospital or healthcare system. You will evaluate, diagnose, and perform repair and planned maintenance on biomedical equipment, providing service excellence to drive customer satisfaction. This role requires the candidate to work onsite at our customer location(s) in the Shreveport, LA area.

Responsibilities

• Evaluate customer biomedical equipment issues, implement appropriate repairs, and perform planned maintenance and safety and environmental inspections to support our customers' ability to deliver healthcare.
• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured.
• Maintain strong relationships and frequent communications with customers to ensure resolution and proper follow-up, to ensure ongoing customer satisfaction.
• Maintain proper care of tools and test equipment to ensure calibration and ability to deliver timely and accurate repairs and maintenance to our customers.
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization to ensure services are provided with the highest ethical standards.

Required Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 4 years of experience servicing electrical, electronics, IT or mechanical equipment.
• Minimum 2 years of experience servicing medical equipment.
• Knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices.
• Experience interpreting schematic diagrams.
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Physical Requirements

• Able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.