Biomedical Technician Apprentice

About the role

The Biomedical Technician Apprentice will respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on basic biomedical equipment and drive customer satisfaction through Service Excellence. This is an onsite customer-facing service position focused on maintaining and repairing medical equipment in healthcare environments.

Responsibilities

• Evaluate basic customer biomedical equipment issues, implement appropriate repairs
• As assigned, perform planned maintenance (PM), safety, environmental inspections and maintain effective customer relations
• Follow appropriate GEHC policies, procedures, hospital protocol and complete necessary documentation
• Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction
• As instructed, implement GEHC/customer facility contract, supporting business goals and objectives
• May assist more experienced technicians on progressive repairs and resolution
• Work as a member of local team to provide efficient service delivery to all accounts within assigned area
• Document all repair actions and submit reports/summaries according to schedule
• Maintain approved parts inventory
• Manage vendor's service delivery processes in compliance with GEHC policies, as instructed
• Ensure proper care of spares, tools and test equipment and ensure calibration
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment formal instruction
• Meet Health and Human Services, as well as Environment Health and Safety requirements
• Complete all planned Quality and Compliance training within the defined deadlines
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization
• Demonstrate professionalism, emotional intelligence, and resilience when working in high-pressure clinical environments, including situations where equipment issues may impact patient care
• Work as a member of local team to provide efficient service delivery to all accounts within assigned area

Requirements

• AS, BS degree, military education, certificate program, current student with less than 12 months from completion OR High School Diploma/GED with 6 months experience servicing electronic, IT or mechanical equipment
• Reliable transportation and a valid driver's license
• Legal authorization to work in the U.S.

Qualifications

• High school diploma/GED with demonstrated work experience, or a completed AS or BS degree strongly preferred
• Experience in customer facing role(s)
• Experience interfacing both internal team members and external customers as part of a solution-based service process
• Knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices
• Strong customer communication skills
• Change agent and process oriented
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner

Benefits

GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.