Biomedical Technician Apprentice

About the role

This learning-focused role involves responding to service calls to evaluate, diagnose, perform repairs, and conduct planned maintenance on basic biomedical equipment. The position is customer-facing, serving as the face of GE Healthcare at customer sites in Houston, TX. The apprenticeship is designed to prepare candidates for a long-term career in field service.

Responsibilities

• Evaluate basic customer biomedical equipment issues and implement appropriate repairs
• Perform planned maintenance (PM), safety, and environmental inspections
• Maintain effective customer relations and ensure resolution and proper follow-up
• Support GE Healthcare and customer facility contracts, aligning with business goals and objectives
• Assist more experienced technicians on progressive repairs and resolutions
• Work as a member of a local team to deliver efficient service to all accounts within the assigned area
• Document all repair actions and submit reports/summaries according to schedule
• Maintain approved parts inventory and manage vendor’s service delivery processes in compliance with GE Healthcare policies
• Ensure proper care of spares, tools, and test equipment and ensure calibration
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization
• Demonstrate professionalism, emotional intelligence, and resilience in high-pressure clinical environments
• Work as a member of a local team to deliver efficient service to all accounts within the assigned area

Requirements

• AS, BS degree, military education, certificate program, current student with less than 12 months from completion OR High School Diploma/GED with 6 months experience servicing electronic, IT or mechanical equipment
• Reliable transportation and a valid driver's license
• Legal authorization to work in the U.S.

Qualifications

• High school diploma/GED with demonstrated work experience, or a completed AS or BS degree strongly preferred
• Experience in customer-facing roles
• Experience interfacing both internal team members and external customers as part of a solution-based service process
• Knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices
• Strong customer communication skills
• Change agent and process-oriented
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner

Benefits

The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience, and location. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

GE Healthcare offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.