Biomedical Technician 1

About the role

In this role, the Biomedical Technician 1 will respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on biomedical equipment and drive customer satisfaction through Service Excellence.

Responsibilities

• Evaluate basic customer biomedical equipment issues and implement appropriate repairs under supervision.
• Perform planned maintenance (PM), safety, and environmental inspections as assigned.
• Maintain effective customer relations and follow GE policies, procedures, and hospital protocols, completing necessary documentation.
• Communicate daily with customers to ensure resolution, proper follow‑up, and customer satisfaction.
• Implement GE/customer facility contracts to support business goals and objectives.
• Assist more experienced technicians on progressive repairs and resolutions.
• Work as a member of the local team to provide efficient service delivery to all accounts within the assigned area.
• Document all repair actions and submit reports/summaries according to schedule.
• Maintain approved parts inventory.
• Manage vendor service‑delivery processes in compliance with GE policies.
• Ensure proper care of spares, tools, and test equipment and maintain calibration.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment.
• Meet Health and Human Services, as well as Environment Health and Safety requirements.
• Participate in a rotating on‑call schedule and respond to multiple hospitals across El Paso and Southern New Mexico when called upon.

Qualifications

• Graduate from an A.S., B.S., M.S., diploma, or directly related certificate in Electronics, Biomedical Engineering, Medical Imaging Technology, Mechanical Principles, or a similar program, or equivalent DOD military education.
• Current student (no more than 12 months) in an A.S., B.S., or M.S. program in the fields above, or graduate with 1 + year of experience servicing electrical, electronics, IT, or mechanical equipment.
• Maintain a cumulative GPA of 2.5 or higher on a 4.0 scale.
• Experience or coursework interpreting schematic diagrams and performing troubleshooting and planned maintenance on basic diagnostic imaging or electronic equipment following current standards, codes, and procedures.
• Ability to help maintain the health and status of equipment and develop/maintain good customer relationships.
• Reliable transportation and a valid driver’s license.
• Physical ability to lift, carry, push, and pull up to 35 lb unassisted; frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl; sit and stand for long periods; reach above and below shoulder level; flex/extend neck; and possess good hand and finger dexterity.
• Vision requirements may include color, close, distance, peripheral, and depth perception.
• Must not relocate more than 30 miles from current location without manager approval.
• Complete all planned Quality and Compliance training within defined deadlines.
• Identify and report any customer quality or compliance concerns immediately to the Quality Organization.
• Awareness of and compliance with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.

Desired Characteristics

• Previous experience interpreting schematic diagrams and performing effective repair and planned maintenance on basic biomedical or electronic equipment.
• Ability to develop and maintain good customer relations.
• Analytical and communication skills with the ability to explain technical issues to customers in an easy‑to‑understand manner.
• Experience interfacing with both internal team members and external customers as part of a solution‑based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment, resulting in knowledge of electronic digital circuitry and understanding of electronic and electro‑mechanical devices.
• Change‑agent mindset and process‑oriented approach.
• Local candidates strongly preferred.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

• GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.
• GE HealthCare is an Equal Opportunity Employer; employment decisions are made without regard to protected characteristics.
• Only candidates legally authorized to work in the United States will be considered.
• Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
• While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID‑19, some customers have vaccination mandates that may apply to certain employees.
• Relocation assistance: No.