Biomedical Laser Technican

Roles & Responsibilities

• Instruct and assist assembly technicians on standard operating procedures/performance of job duties
• Work with management to resolve problems and develop techniques for special projects/programs
• Meticulously comply with all relevant company, safety, and regulatory procedures
• Interact with customers on technical support calls for device problems
• Travel to perform in-person device repairs/troubleshooting and installations
• Uses skills as an experienced professional to complete installation, maintenance, troubleshooting, and repair of complex lasers and other aesthetic equipment both in-house and at customer locations (minimal travel requirements)
• Troubleshoots a wide range of issues on assigned equipment to component level to determine root cause and replaces/repairs defective components and or assemblies utilizing industry-accepted standards and practices
• Repairs, tests, calibrates and certifies all equipment is operational in accordance with manufacturers specifications, established guidelines, and/or accepted industry standards
• Accurately and thoroughly documents work completed on assigned equipment and complete all assignments in a timely manner
• Completes assigned video calls to professionally assist customers and other 3rd parties with installation, troubleshooting, and repair of equipment
• Provides guidance and training to coworkers and other assigned individuals and actively participates in group training programs
• Provides management, customers, and coworkers with timely and accurate technical information in a direct, understandable, and positive manner
• Shows initiative, excellent customer service, follow established procedures and works in a safe manner

Skills

• Independent thinker making technical decisions that best support the customer
• Proficient with the operation and use of oscilloscopes, multi-meters, energy-measuring devices, computers, and other lab equipment
• Demonstrates excellent interpersonal, written, and verbal communication skills
• Strong mechanical aptitude
• Punctual and well organized
• Positive, team-focused attitude

Qualifications

• 2+ years in electronics repair and/or comparable vocational education
• Comfort with building and taking apart complex consumer machinery
• Ability to work from digital work instructions, blueprints, drawings, manufacturing specs, and work orders
• Competency in soldering and other relevant skills
• Ability to work with a team to meet deadlines
• Solid verbal communications skills
• Demonstrated leadership ability
• Ability to lift/carry up to fifty (50) pounds
• Laser/Electro-optics experience is a big plus