Biomedical Equipment Technician I - Kansas City

Roles and Responsibilities

• Evaluates, diagnoses, and performs repair and planned maintenance (PM) on customers' basic biomedical equipment.
• Drives customer satisfaction through service excellence.
• Under supervision, evaluates basic customer biomedical equipment issues, implements appropriate repairs, and as assigned, performs PM and safety/environmental inspections.
• May assist more experienced technicians on basic and more complex repairs/resolution.
• Effectively communicates and partners with teammates and colleagues.
• Follows appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
• Maintains daily communications with customers as directed, ensuring resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.
• When instructed, implements GE/customer facility contract and supports business goals/objectives.
• Works as a member of local team to provide efficient service delivery to all accounts within the assigned area.
• Document all repair actions and submit reports/summaries according to schedule.
• Maintains proper care of spares, tools, and test equipment, and ensures calibration.
• Enhances and maintains technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• Utilizes sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
• Meets Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.

Special Physical Requirements

• Able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• Willingness to be available ""after hours"", or work a rg On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Quality-Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
• Ensure all test equipment is tracked and 100% calibrated on time.

Characteristics

• One year of experience"