Biomedical Equipment Technician
About the Role
Tri Imaging Solutions has merged with DirectMed Imaging, uniting two trusted names in the medical imaging industry under one organization. Tri Imaging Solutions is our go-forward brand, so the Tri Imaging Solutions name and logo now represent our combined company. Founded in 2013 and headquartered just north of Nashville in Madison, TN, Tri Imaging Solutions helps healthcare providers keep their diagnostic imaging systems running - supplying quality-tested replacement parts, equipment, and nationwide service across CT, MRI, mammography, X-ray, and more. We are also home to an industry-leading training center on a mission to empower the engineer, and we are ISO 13485:2016 certified.
As a Biomedical Equipment Technician II, you'll work independently with limited supervision to ensure clinical equipment operates safely, accurately, and in compliance with regulatory standards. You'll troubleshoot, repair, calibrate, and maintain a broad range of medical equipment, including moderate- to high-complexity diagnostic and therapeutic devices, while supporting hospitals and healthcare facilities throughout an assigned territory. You'll also serve as a technical resource and mentor to Biomedical Equipment Technician I team members.
This role provides on-site technical support to hospitals and healthcare facilities within an assigned territory. Initial training will take place at either our Appleton, WI facility or our Madison, TN headquarters. Following initial training, you will transition into supporting customers within your assigned territory.
Responsibilities
- Independently install, inspect, troubleshoot, repair, calibrate, and perform preventive maintenance on diagnostic, therapeutic, laboratory, and life-support medical equipment
- Diagnose equipment failures, identify root causes, and complete corrective actions to restore equipment to manufacturer specifications
- Perform electrical safety inspections, functional testing, software updates, and equipment verification
- Respond to customer service requests and communicate equipment status, repair progress, and recommended corrective actions
- Complete accurate service reports, work orders, preventive maintenance records, calibration documentation, and equipment histories
- Troubleshoot medical device networking, connectivity, and interface issues in collaboration with IT and clinical teams
- Support equipment installations, relocations, upgrades, and decommissioning
- Provide technical guidance and mentorship to Biomedical Equipment Technician I team members
- Participate in an assigned on-call rotation and provide after-hours support as required