Biomedical Engineer (Clinical Specialist)

About the role

Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery to maximize Brainlab product efficiency and usage.

• Manage and maintain install base, including basic 3rd Party integrations.
• Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation.
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
• Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability).
• Manage the process of driving customer utilization, especially via unique workflows and special applications.
• Act as escalation point for clinical regional issues.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services.
• Develop and conduct training programs for hospital staff enabling them to implement in-house training.
• Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels, and providing recommendations on this process.
• Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
• Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects.
• Attend meetings and trade shows to demonstrate and promote IGS products and services.
• Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis.
• Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g., provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.).
• Maintain Salesforce documentation of all working hours.
• Attend IGS Continuing Education annually and maintain annual product certification competency.

Requirements

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required.
• 1-3 years minimum experience in a technical support role, preferably for a healthcare company or Provider.
• 1-2 years minimum sales experience with a healthcare company preferred.
• Knowledge of surgical procedures, anatomy, and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail-oriented, and a proven history of ability to make independent decisions.

Benefits

• Competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits.

Pay

Salary range $65,000–$75,000.