BIOMED FIELD SERVICE TECHNICIAN-Orlando, FL

About the role

Reporting to the VP, Service Delivery - DI, the Biomed Field Service Technician performs technical work in the installation, repair, preventive maintenance, and calibration of OEM medical devices or systems. This role focuses on building quality relationships with customers, empowering teams to solve problems collaboratively, and creating long-lasting customer relationships.

Responsibilities

• Complete scheduled preventive maintenance and unplanned maintenance, and perform required equipment upgrades.
• Install and de-install OEM equipment, performing site inspections and interacting with customers and contractors as needed.
• Establish and maintain a high level of customer satisfaction through service excellence.
• Complete expense reports and submit them within established departmental guidelines.
• Train customers on basic operation and use of medical devices.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone with urgency.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner following the established escalation protocol.
• Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory.
• Observe and promote Probo’s standards and policies on safety, quality, and productivity.
• Ensure accurate and timely completion of records for all installations, deinstallations, repairs, maintenance, and regulatory compliance paperwork.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Perform preventive maintenance on time, provide expeditious on-site response, and minimize equipment downtime.

Requirements

• Degree in electronics, biomedical engineering, biomedical technology, electrical engineering, or equivalent. Military equivalency is also acceptable.
• Previous mechanical or electronics work experience, either in a field service, hospital-based, or military setting.
• Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology.
• Previous experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Familiarity with common electronic test equipment, including Digital Multi-Meters and safety analyzers.
• Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams, and technical manuals of biomedical and imaging instrumentation.
• Valid driver’s license, good driving record, and ability to pass a motor vehicle record check.

Skills

• Ability to adhere to hospital credentialing requirements, including drug testing and immunizations as dictated by customer or facility policy.
• Ability to resolve problems, think analytically, work independently, and communicate professionally.
• Willingness to work flexible hours and overtime, often on short notice.
• High degree of mechanical aptitude.
• Excellent interpersonal and communication skills.
• Resourcefulness and ability to work independently.
• Strong time management skills.
• Ability to adapt to changing circumstances.
• Decision-making, problem resolution, and creative thinking skills.
• Attention to detail.
• Ability to multi-task activities with shifting priorities and work productively in a pressurized environment.
• Ability to lift, carry, and move items of a minimum of 50 lbs. using proper technique.
• Frequent standing, walking, sitting, and driving for long periods.
• Use of hands and fingers, ability to reach with hands and arms, speak, and hear.
• Ability to stoop, kneel, crouch, and bend.
• Close vision abilities.

Travel Requirements

The position will require travel up to 80% of the time.

Work Environment

The work environment will primarily be in the field at hospitals, clinics, and medical facilities, with administrative duties performed in a home office environment.