BIOMED FIELD SERVICE TECHNICIAN-Orlando, FL

About the role

Probo Medical is a diagnostic imaging sales and service provider delivering high-quality, affordable healthcare products and services to medical practices worldwide. We focus on building quality relationships with customers, empowering teams to solve problems together, and creating long-lasting partnerships. As a Biomed Field Service Technician, you will report to the VP of Service Delivery - DI and perform technical work in the installation, repair, preventative maintenance, and calibration of OEM medical devices or systems.

Responsibilities

• Complete scheduled preventive maintenance and unplanned maintenance, including required equipment upgrades.
• Install and de-install OEM equipment, performing site inspections and interacting with customers and contractors as needed.
• Establish and maintain a high level of customer satisfaction through service excellence.
• Complete expense reports within established department guidelines.
• Train customers on basic operation and use of medical devices.
• Respond to customer inquiries in written, in-person, or telephone form with urgency.
• Escalate customer issues and unresolved product problems to service management in a timely manner.
• Promote service contract offerings and assist Sales in selling service agreements within your assigned territory.
• Observe and promote Probo’s standards and policies on safety, quality, and productivity.
• Ensure accurate and timely completion of records for installations, repairs, maintenance, and regulatory compliance paperwork.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Perform preventive maintenance on time, provide expeditious on-site response, and minimize equipment downtime.

Requirements

• Degree in electronics, biomedical engineering, biomedical technology, electrical engineering, or equivalent. Military equivalency is acceptable.
• Previous mechanical or electronics work experience in a field service, hospital-based, or military setting.
• Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology.
• Experience interfacing with internal team members and external customers as part of a solution-based service process.
• Familiarity with common electronic test equipment, including Digital Multi-Meters and safety analyzers.
• Experience interpreting schematics, wiring diagrams, illustrated parts diagrams, and technical manuals of biomedical and imaging instrumentation.
• Valid driver’s license, good driving record, and ability to pass a motor vehicle record check.
• Ability to adhere to hospital credentialing requirements, including drug testing and immunizations as dictated by customer or facility policy.

Skills

• Ability to resolve problems, think analytically, work independently, and communicate professionally.
• Willingness to work flexible hours and overtime, often on short notice.
• High degree of mechanical aptitude.
• Excellent interpersonal and communication skills.
• Resourcefulness and ability to work independently.
• Strong time management skills.
• Ability to adapt to changing circumstances.
• Decision-making, problem resolution, and creative thinking skills.
• Attention to detail.
• Ability to multi-task activities with shifting priorities and work productively in a pressurized environment.
• Ability to lift, carry, and move items of a minimum of 50 lbs. using proper technique.
• Frequent standing, walking, sitting, and driving for long periods.
• Use of hands and fingers, ability to reach, speak, and hear.
• Ability to stoop, kneel, crouch, and bend.
• Close vision abilities required.

Travel Requirements

The position requires travel up to 80% of the time.

Work Environment

The role primarily involves fieldwork at hospitals, clinics, and medical facilities, with administrative duties performed in a home office environment.