BioLife Center Receptionist

About The Role

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and perform as a receptionist engaging with our donors and performing administrative tasks to support plasma center operations.

Responsibilities

• Answer phones and greet all visitors to the facility, including new and repeat donors, promptly exhibiting customer service skills
• Assist donors with appointments; create or pull donor record files
• Provide customer service to donors (external) and fellow employees (internal)
• Maintain orderly filing system, purging records
• Report to the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company-approved procedures

Requirements

• High school diploma or equivalent
• Ability to walk and/or stand for the entire work shift
• Willingness to work evenings, weekends, and holidays
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
• Ability to lift 1 to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
• Fine motor coordination, depth perception, and ability to hear equipment from a distance
• Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear

1 or more years minimum experience working in a customer or patient-facing role is helpful.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Short-term and long-term disability coverage
• Basic life insurance
• Tuition reimbursement program
• Paid volunteer time off
• Company holidays
• Well-being benefits
• Up to 80 hours of sick time per calendar year
• New hires eligible to accrue up to 120 hours of paid vacation per year

U.S. based employees may be eligible for short-term incentives.

Pay

Starting hourly wage: $16.00. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

Schedule

Part time