Bingo Lead Attendant

About the Role

Supervise daily bingo operations and provide leadership for Bingo Attendants. Perform all job functions of a Bingo Attendant while providing oversight in the absence of Bingo Management.

Responsibilities

• Open and close the bingo hall, ensuring all gaming equipment, POS systems, caller stations, and operational areas are properly prepared for each session.
• Coordinate daily bingo hall setup, including inventory preparation, supply distribution, floor readiness, and guest service standards.
• Review and maintain inventory counts of bingo paper, pull tabs, electronics, tickets, portable units, and all gaming supplies.
• Direct Inventory Clerks on proper issuance of bingo inventory and ensure accurate setup of bingo packs and inventory shelves for upcoming sessions.
• Verify inventory movement, issued paper, returned paper, and balancing reports to maintain compliance with internal controls and gaming regulations.
• Run reports including session summaries, Title 31 documentation, Resorts Advantage reports, and other required operational and compliance reports.
• Review session totals for shortages, overages, and discrepancies; investigate variances and ensure proper documentation and corrective action.
• Verify cashier banks, paymaster banks, and payout procedures to ensure accurate cash handling and secure financial controls.
• Assist with prize verification, jackpot payouts, and guest issue resolution during active bingo sessions.
• Train, coach, evaluate, and support bingo department employees while maintaining operational standards and compliance requirements.
• Provide direction to staff regarding daily assignments, floor coverage, game flow, guest concerns, and special event operations.
• Serve as the primary point of contact for guest questions, employee concerns, and operational problem-solving during assigned shifts.
• Work closely with Bingo Management to coordinate supplies, promotions, reporting, staffing, and special bingo events.
• Maintain a clean, organized, professional bingo environment and ensure excellent guest service standards are consistently met.
• Perform all other duties as assigned.

Requirements

• High school diploma or GED preferred.
• Minimum 2 years of bingo, casino, gaming, or cash-handling experience preferred.
• Previous supervisory or team lead experience strongly preferred.
• Strong knowledge of bingo operations, gaming procedures, and internal control standards.
• Experience with POS systems, bingo accounting systems, Title 31 compliance, and reporting systems such as Resorts Advantage preferred.
• Advanced cash handling skills with the ability to verify banks, reconcile reports, and manage payout controls accurately.
• Strong mathematical and analytical skills for balancing sessions, inventory counts, and discrepancy resolution.
• Excellent leadership, communication, and employee training skills.
• Strong attention to detail with the ability to maintain compliance and operational accuracy in a fast-paced environment.
• Ability to organize workflow, prioritize tasks, and manage multiple responsibilities simultaneously.
• Excellent guest service and conflict resolution skills with a professional and approachable demeanor.
• Ability to stand and walk for extended periods and lift up to 50lb bingo supplies and equipment as needed.
• Ability to work flexible schedules including nights, weekends, holidays, and special events.
• Must be dependable, punctual, and capable of working independently with minimal supervision.
• Must be at least 21 years of age.