Bingo General Manager

About the role

You are a friendly, energetic, team player that is responsible for the overall leadership, day-to-day operation, financial performance, guest experience, Team Member culture, and continuous improvement of Muckleshoot Indian Bingo (MIB). The General Manager provides operational leadership for MIB’s core property operations, including Live Bingo, Video Gaming Device Operations, Food & Beverage, Marketing Guest Services, and other assigned operating departments. The General Manager works collaboratively with Muckleshoot Casino Resort (MCR) executive and enterprise functional leadership to ensure MIB has the resources and support needed to achieve financial, operational, regulatory, human resources, and organizational objectives. The position is accountable for overall MIB property performance while preserving MIB’s distinct brand, culture, identity, community role, and longstanding guest relationships within the established MCR/MIB governance structure.

Responsibilities

• Provides executive property leadership for MIB and manages day-to-day operations within the authority delegated by the CEO and in accordance with applicable Tribal Council directives, Muckleshoot Tribal Gaming Commission requirements, National Indian Gaming Commission requirements, approved policies, procedures, internal controls, budgets, and enterprise standards.
• Ensures Tribal Council directives applicable to MIB are executed and provides timely, accurate reporting through the established CEO/COO governance structure; participates in Tribal Council, Gaming Advisory Board, or other governance meetings as requested.
• Translates enterprise strategy and approved MIB objectives into property-level operating plans, priorities, measurable goals, and execution standards.
• Owns MIB property performance, including revenue, operating income/EBITDA, labor productivity, expense management, budget performance, guest metrics, and other approved key performance indicators.
• Works with Finance and other enterprise functions to prepare accurate financial, operational, and performance reporting for the CEO/COO and Tribal leadership as required.
• Reviews operating, financial, guest, workforce, and market results with MIB and MCR leadership and initiates corrective actions, business optimization, and performance-improvement plans when needed.
• Leads property communication and change-management efforts so MIB Team Members understand approved organizational, policy, and operational changes, including the business rationale, expectations, timelines, and accountability.
• Partners with the MCR Chief Marketing Officer and leads the MIB Marketing team to establish MIB-specific marketing priorities and plans, protect the distinct Bingo brand and guest base, and execute approved advertising, promotions, player development, and communication strategies.
• Exercises purchasing and expenditure authority within approved delegation-of-authority limits and budget; partners with Finance, Strategic Sourcing, Facilities, IT, Gaming, Support Operations and other functional owners for purchases requiring enterprise review or approval.
• Leads and develops the MIB property management team and participates in hiring, performance management, discipline, compensation, succession, and organizational decisions in partnership with Human Resources and applicable MCR functional executives, consistent with approved policies and delegated authority.
• Exercises or delegates signatory authority only within approved enterprise and property-level authorization limits.
• Performs other duties as assigned by the CEO and supports enterprise priorities affecting MIB.
• Serves as the primary property leader and business partner between MIB operations and MCR enterprise functions. Establishes MIB business priorities and operational needs, works collaboratively with the appropriate enterprise executives to coordinate resources and support, monitors the effectiveness of services provided to the property, and escalates unresolved issues through the established CEO/COO governance structure.
• Identifies and advances revenue-generating, expense-reduction, labor-efficiency, guest-experience, and operational-improvement opportunities; ensures initiatives are supported by measurable impact, ownership, target dates, and follow-up.
• Maintains a strong focus on the performance and competitiveness of Live Bingo and Video Gaming Devices (VGDs), including product mix, utilization, guest demand,