Biltmore Estate Gate Security Officer - Flex

About the role

Biltmore Estate Gate Security Officers are responsible for ensuring the safety and security of guests, employees, assets, and property, and will support and contribute to the world-class guest service experience that Biltmore offers.

Responsibilities

• Monitor and manage traffic movement to and from the estate, providing professional and hospitable assistance.
• Provide security and emergency response services for assigned locations.
• Support staff, guests, and vendors with access control for historic buildings, secured sites, and other property/assets.
• Operate ticket scanning devices and enforce entrance policies courteously.
• Accurately document security and safety-related events and complete reports according to protocols.
• Respond appropriately to threats such as severe weather, fire hazards, and other emergencies.
• Act as a first point of contact for guests in a warm, hospitable manner.
• Work in and around heavy traffic and large crowds daily.
• Operate security screening devices, such as walk-through portals or hand-held devices.
• Be thoroughly familiar with Biltmore Estate and grounds, including access/key control procedures and emergency protocols.

Requirements

• High school diploma required.
• Must have or be able to obtain AED, CPR, First Aid, and Crowd Management certifications.
• At least one (1) year of experience in guest services support, safety, security, or a related field preferred.
• Prior experience in safety/security within attractions, hospitality, or upscale hotel/resort environments with a focus on guest service is preferred.
• Commitment to delivering world-class internal and external guest service.
• Professional and polished appearance with strong written and verbal communication skills.
• Knowledge of a second language is helpful.
• Demonstrated ability to write and complete reports using Microsoft Word, Excel, and Outlook.
• Ability to evaluate situations, exercise good judgment, and handle guest/employee situations professionally.
• Proactive, with strong problem-solving and troubleshooting skills.
• Works effectively both independently and as part of a dynamic team.
• Ability to quickly learn Biltmore’s systems and protocols.
• Strong multitasking, prioritization, and adaptability skills.
• Keen attention to detail and ability to retain large amounts of information.
• Must be at least 18 years of age with a valid driver’s license.

Physical Requirements

• Work inside and outside in all weather conditions with temperature fluctuations.
• Stand or walk for extended periods.
• Physically assist guests and employees as needed.
• Lift up to 50 pounds occasionally; capable of lifting/pulling/pushing up to 100 pounds with assistance.
• Possess normal sensory acuity (sight, hearing, etc.) and handle multiple stimuli simultaneously.
• Ability to look at computer screens for extended periods.

Pay

Minimum pay is $17.09 per hour. Additional compensation will be considered for candidates with experience above the minimum requirements. Shift differentials are offered: an additional $1.25 per hour for the 2nd shift and $2.00 per hour for the 3rd shift.

Schedule

• Part-time position averaging 20-29 hours per week (1000–1559 hours annually).
• Flexible schedule with hours between 6:30 AM and 10:30 PM, including weekends and all shifts (1st, 2nd, and 3rd).
• Subject to occasional layoff periods based on business necessity.

Benefits

Eligible for certain employee-sponsored benefits after completion of the applicable probationary period.