Billing Support Specialist - Revenue Cycle Management

About the role

The Billing Support Specialist is part of the Revenue Cycle Management team and helps keep billing, insurance verification, authorization tracking, reimbursement readiness, and denial support workflows moving. This is not a direct participant-facing role.

Responsibilities

• Support billing and reimbursement workflows by helping verify information, track details, identify issues, and communicate concerns to the right people.
• Verify insurance eligibility, Medicaid status, managed care enrollment, and payer coverage using ProviderOne and other payer systems.
• Review participant demographic information, insurance records, and payer information for accuracy and completeness.
• Help identify insurance discrepancies, coverage gaps, payer mismatches, eligibility concerns, and other issues that may impact reimbursement.
• Support authorization tracking, including authorization entry, timeline monitoring, and follow-up on authorization concerns.
• Aid in denial management activities, including claim corrections, payer follow-up, troubleshooting, and resubmission support.
• Review billing errors, authorization mismatches, insurance discrepancies, and workflow concerns that may contribute to denied or unpaid claims.
• Identify recurring billing, insurance, authorization, or reimbursement trends and communicate concerns to Revenue Cycle leadership.
• Collaborate with Quality Assurance staff, Program QA Liaisons, operational leadership, and intake teams regarding reimbursement readiness and documentation concerns.
• Perform data entry, data validation, records review, and operational tracking related to billing and reimbursement support.

Requirements

• High school diploma or equivalent required.
• Minimum of one year of experience in healthcare administration, insurance verification, medical billing support, behavioral health operations, or related administrative support.
• Strong organizational skills, attention to detail, and ability to manage multiple workflows and operational priorities.

Qualifications

• Associate’s degree in healthcare administration, business administration, behavioral health, medical billing, or a related field is preferred.
• Experience with insurance eligibility systems, payer verification systems, Electronic Health Record systems, or billing support workflows is helpful.
• Experience using ProviderOne or similar payer systems is helpful.
• Experience supporting authorization tracking, denial management, claims correction, or reimbursement workflows is helpful.
• Experience working in a healthcare, behavioral health, nonprofit, or human services setting is helpful.

Benefits

• Free medical, dental, and vision insurance for eligible employees.
• Free life insurance, long-term disability, and enhanced mental health benefits.
• Paid sick leave, vacation, and floating holidays.
• Aflac options.
• 403(b) retirement plan.
• Mileage reimbursement when applicable.
• Ongoing training and professional development.
• Public Service Loan Forgiveness eligible employer.

Why VOA?

At Volunteers of America Eastern Washington & Northern Idaho, every role supports the mission. Some roles are directly in front of the people we serve. Others keep the systems, records, billing, and workflows strong enough to continue that work. The Billing Support Specialist helps protect the details that support our programs, our staff, and the long-term sustainability of services in the community.