Billing Support Manager - St Louis MO

Day-to-Day Operational Leadership

Oversee the daily operations of the billing support team, ensuring it serves as a highly responsive, effective centralized intake for all internal and external billing inquiries.

Process Optimization & Innovation

Creatively evaluate workflows and proactively make recommendations for integrating AI and automation tools to optimize repetitive back-office tasks and improve response times.

Complex Issue Intake & Resolution

Take independent ownership of complex billing escalations and pricing disputes, executing swift, data-driven decisions to support the customer and sales lifecycle.

Ecosystem Collaboration

Build trusted partnerships and collaborate closely with sales, sales support, and other internal stakeholders within the billing ecosystem to align workflows from contract onboarding through deployment.

Data Insights & Storytelling

Monitor billing data and reporting metrics, converting complex performance records and intake trends into clear, strategic updates for leadership.

Team Development & Grit

Foster an agile, accountable, and customer-centric team environment, championing emotional intelligence and continuous learning to handle complex, high-volume billing events.

Qualifications

• Bachelor’s Degree in Business, Finance, or a related field.
• 5+ years of experience in billing operations, sales support, or customer service management within a fast-paced environment.
• 2+ years of experience directly managing and developing operational or support teams.
• 2+ years experience in process improvement; identifying process inefficiencies and implementing automated or tech-driven workflow improvements.
• 2+ years of Salesforce for data management and reporting.
• Advanced proficiency across both the Google Workspace and Microsoft Office suites of productivity resources.

Additional Qualifications/Responsibilities

• Advanced degree (Master's or MBA).
• Experience in tech, software, platform, or data-driven industries.
• Strong data storytelling skills with proficiency in data visualization platforms, specifically Tableau.
• Demonstrable experience working creatively with emerging AI tools or low-code automation to drive day-to-day operational efficiency.

Pay

Not Disclosed

Schedule

This role requires being in the office 3 days/week on Tues - Thurs.