Billing Support
Weave · Lehi, UT · Yesterday
Full-time
What You Will Own
- Communicate with customers via inbound phone calls
- Provide follow up to customers via outbound calls and emails
- Clarifying Billing terms with customers, including billing dates, initiation of billing, the breakdown of amounts, etc.
- Reach out to overdue customers to update billing information
- Upselling customers to annual billing, as well as identifying potential churn risks
- Save the day for our customers by driving an amazing customer experience that makes our customers smile
What You Will Need To Accomplish The Job
- Minimum of 1 year of Customer Support experience
- Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels
- Solid computer skills, and the ability to adapt and learn technology quickly
- Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues
- Strong soft skills and ability to de-escalate upset customers
What Will Make Us Love You
- Previous Phone Support experience
- Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved