Billing Specialist II (Contractor)

Responsibilities

• Set up customer billing profiles and order-related records accurately so invoicing can be completed on schedule.
• Update billing instructions and account details when contract terms, pricing, or customer requirements change.
• Investigate billing questions, disputed charges, and escalated concerns to identify issues and drive timely resolution.
• Apply sales tax, fees, and other non-standard charges correctly while maintaining complete and accurate account documentation.
• Communicate invoice details, account activity, and billing outcomes clearly to customer contacts and internal stakeholders.
• Prepare reconciliations, analyze discrepancies, and determine underlying causes to prevent recurring billing problems.
• Track individual performance against service and productivity targets and contribute to overall team results.
• Work closely with operational departments and client contacts to obtain accurate information needed for billing and customer service requests.
• Maintain a consistent presence in all interactions while supporting additional billing-related duties as needed.

Requirements

• Experience in billing, invoicing, order management, or related administrative support functions.
• Ability to review contract terms and apply billing rules with accuracy and attention to detail.
• Strong customer service skills with the ability to handle disputes, escalations, and sensitive account questions professionally.
• Knowledge of reconciliations, account maintenance, and issue research in a fast-paced business environment.
• Familiarity with processing sales tax, service fees, and other billing adjustments.
• Effective communication skills for working across internal teams and with external customer representatives.
• Ability to manage multiple tasks, meet deadlines, and perform consistently under moderate supervision.
• Proficiency with standard office systems and recordkeeping tools used for billing and account support.

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.