Billing Specialist II (Contractor)

About the role

This Long-term Contract position focuses on ensuring invoices are prepared accurately, customer billing profiles align with contract requirements, and service issues are addressed promptly. The ideal candidate will collaborate with internal teams and external clients to gather correct billing information, maintain reliable records, and help deliver responsive customer support.

Responsibilities

• Set up customer billing profiles and order-related records accurately so invoicing can be completed on schedule.
• Update billing instructions and account details when contract terms, pricing, or customer requirements change.
• Investigate billing questions, disputed charges, and escalated concerns to identify issues and drive timely resolution.
• Apply sales tax, fees, and other non-standard charges correctly while maintaining complete and accurate account documentation.
• Communicate invoice details, account activity, and billing outcomes clearly to customer contacts and internal stakeholders.
• Prepare reconciliations, analyze discrepancies, and determine underlying causes to prevent recurring billing problems.
• Track individual performance against service and productivity targets and contribute to overall team results.
• Work closely with operational departments and client contacts to obtain accurate information needed for billing and customer service requests.
• Maintain a consistent presence in all interactions while supporting additional billing-related duties as needed.

Requirements

• Experience in billing, invoicing, order management, or related administrative support functions.
• Ability to review contract terms and apply billing rules with accuracy and attention to detail.
• Strong customer service skills with the ability to handle disputes, escalations, and sensitive account questions professionally.
• Knowledge of reconciliations, account maintenance, and issue research in a fast-paced business environment.
• Familiarity with processing sales tax, service fees, and other billing adjustments.
• Effective communication skills for working across internal teams and with external customer representatives.
• Ability to manage multiple tasks, meet deadlines, and perform consistently under moderate supervision.
• Proficiency with standard office systems and recordkeeping tools used for billing and account support.

Benefits

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.