Billing Specialist

Xplore World Agency is seeking a Billing Specialist to help deliver vacation planning, flights, cruises, all-inclusive travel, reservations, customer support, and travel sales. This opening is full time, 100% remote, and open to candidates throughout the United States.

Responsibilities

• Generate and review customer invoices using approved billing information, rates, and supporting documentation.
• Apply payments, maintain billing records, and reconcile account activity against invoices and approved adjustments.
• Investigate billing discrepancies, duplicate charges, missing documentation, and customer questions across vacation booking and traveler service.
• Follow up on overdue or incomplete accounts according to established procedures and document each action.
• Prepare recurring billing, aging, payment, and exception reports for management review.
• Protect customer payment and account information and follow approved financial-data controls.

Requirements

• Strong numerical accuracy, attention to detail, and comfort with spreadsheets and billing systems.
• Ability to reconcile records, identify discrepancies, and maintain supporting documentation.
• Professional communication when following up with customers or internal teams.
• High discretion when handling payment and account information.
• Ability to manage recurring billing deadlines and multiple account issues.
• A pre-employment background check and, where applicable to this position and permitted by law, credit screening are required.

Pay

$50,000 - $56,500 per year

Schedule

• Full Time
• 100% Remote — United States