Billing Specialist

About the role

We are looking for a Billing Specialist to support revenue operations for a telecom services organization in Charlotte, North Carolina. This position focuses on accurate invoicing, timely application of customer payments, and proactive follow-up on outstanding balances. The ideal candidate brings strong accounts receivable experience in a recurring billing environment, attention to detail, and the ability to work effectively with customers and internal teams to maintain healthy cash flow.

Responsibilities

• Prepare and issue recurring and non-recurring customer invoices with a high level of accuracy and timeliness.
• Apply incoming payments to the appropriate customer accounts and investigate discrepancies to ensure records remain current.
• Research any billing inquiries, disputes, and customer questions.
• Reconcile billing and payment activity, resolving account variances and escalating complex issues when needed.
• Perform accurate order entry and billing setup for all products and services.
• Support month-end billing activities by reviewing account data and helping ensure complete and accurate revenue reporting.

Requirements

• Experience in accounts receivable, billing, and cash application activities.
• Background in commercial collections with the ability to communicate professionally with business customers.
• Working knowledge of recurring billing processes and account reconciliation practices.
• Familiarity with telecommunications or telecommunications billing environments.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.