Billing Specialist

Michael Best & Friedrich LLP is a full-service law firm with over 350 lawyers and technical professionals serving clients globally across various industries, including trade associations, nonprofits, educational institutions, governments, family trusts, and high-net-worth individuals.

About the role

The Billing Specialist will prepare and manage client invoices for legal services provided by the firm’s attorneys, ensuring accuracy, compliance, and timely processing.

Responsibilities

• Prepare monthly client invoices for assigned attorneys, including necessary revisions, adjustments, and supporting documentation.
• Review, edit, and finalize time and cost entries to ensure accuracy, compliance with billing guidelines, and timely invoice processing.
• Investigate and resolve client billing inquiries in a timely, professional manner.
• Maintain accurate client billing notes, special billing arrangements, and invoice instructions.
• Monitor and assist with a shared billing team mailbox, ensuring requests are reviewed, routed, and resolved appropriately.
• Manage attorney and client billing rates, including updates, review, and coordination with internal teams as needed.
• Oversee the e-billing process for electronically billed clients to confirm successful invoice submission, troubleshoot rejections, and resolve submission issues.
• Set up new clients for e-billing platforms, including Legal Tracker/Serengeti, Tymetrix T360, CounselLink, eBillingHub, and other client-required systems.
• Exercise discretion and maintain confidentiality when handling client, attorney, and firm billing information.
• Support additional billing-related duties, process improvements, and special projects as assigned.

Requirements

• At least 2 years of billing experience, preferably in a law firm or professional services environment.
• Experience with Aderant-Expert Sierra software preferred.
• Two-year degree preferred.
• Working knowledge of electronic time and billing software and programs.
• Strong organizational and administrative accounting skills.
• Extreme attention to detail and accuracy.
• Superior project management skills to manage a deadline-oriented role.
• Exceptional interpersonal skills, with the ability to interact professionally and effectively with all levels of the firm.
• Strong problem-solving skills.
• Demonstrate a “client first” mentality.
• Valid authorization to work in the US.

Benefits

Learning and Growth

• Challenging and dynamic role.
• Career development planning.
• Professional growth opportunities.
• Performance management and coaching.
• Specialized training programs.

Health & Wellness

• Medical, dental, and vision care.
• Health Savings Accounts (HSA).
• Flexible Spending Accounts (FSA).
• Wellness program.
• Employee and Family Assistance Program.

Total Compensation

• Competitive base pay.
• Annual merit review/incentive pay.
• Outstanding benefits.
• Generous PTO plus 10 paid holidays.

Planning for the Future

• 401(k) with company contribution.
• Short-term disability plan.
• Long-term disability plan.
• Life insurance.
• Critical illness insurance.
• Parental/family leave.

Culture and Workplace

• Respected organization with a collaborative culture.
• Growing firm with an exciting future.
• Contemporary work environment.
• Positive and respectful work climate.
• Performance recognition.