Billing Specialist

About the role

Michael Best & Friedrich LLP is seeking an entry‑level, driven and organized Billing Assistant in our Waukesha, WI office. The Billing Assistant will provide support to the Billing Department Team, with opportunities to expand responsibilities and progress within the Billing Services function based on strong performance and the desire to grow.

Responsibilities

• Support the Billing Lead and Billing Specialists in the timely distribution of invoices.
• Manage the end‑to‑end invoice distribution process, ensuring client invoices are delivered accurately, timely and in accordance with client requirements.
• Assist Billing Specialists with setting up new clients for e‑billing (Legal Tracker/Serengeti, Tymetrix T360, CounselLink, BillBlast, etc.).
• Submit electronic invoices to clients via BillBlast or their designated electronic billing system and verify successful submission.
• Perform client billing activities for assigned clients in a timely manner.
• Track status of bills submitted, identifying issues, and work to address rejections and reductions as they arise.
• Prepare and distribute monthly accrual information to clients.
• Proactively follow‑up with the Billing Lead, Billing Specialists, Legal Assistants, and Attorneys.
• Manage shared billing team mailbox: prioritize, review and proactively follow‑up on requests; resolve requests; route requests to the appropriate Billing Specialist when needed; communicate situations that may require follow‑up (rate issues, delays, difficult requests, etc.).
• Maintain discretion and confidentiality when handling client and firm information.
• Perform additional duties and special projects as needed.

Requirements

• Ability to work 40 hours per week with flexibility for possible overtime.
• Exceptional interpersonal skills to work effectively within a team environment and independently.
• Ability to adapt to new assignments and deadlines in a fast‑paced, highly demanding environment.
• Excellent administrative skills, including extreme attention to detail and accuracy.
• Adaptability: ability to learn and embrace new skills and best practices as the position evolves and firm needs change.
• Ability to work well under pressure and meet tight deadlines.
• Ability to work well independently as well as effectively within a team.
• Ability to develop relationships and foster teamwork at all levels of the firm.
• Excellent interpersonal skills and ability to work effectively with a diverse group of internal and external clients, attorneys, and staff.
• Strong oral and written communication skills.
• Ability to manage confidential information and sensitive situations with tact and discretion.
• Ability and confidence to identify and analyze issues, make decisions, and initiate actions/solutions.
• Ability to