Billing Specialist

We are seeking a Billing Specialist at Integrated Services for Behavioral Health (ISBH).

About the role

Integrated Services for Behavioral Health (ISBH) is a community-focused, forward-thinking behavioral health organization dedicated to supporting individuals on their path to health and well-being. Serving Southeastern and Central Ohio, ISBH provides a comprehensive range of behavioral health and related services, collaborating with local partners to promote healthy individuals and strong communities.

Responsibilities

• Provide billing services for ISBH and its external customers.
• Complete billing-related activities including, but not limited to:
• Claim EDI creations for various payers.
• Self-pay claim processing.
• Payment posting.
• Claim denial investigations and remediation.
• Carelogic Billing / AR configuration and setup.
• Interact with payment/clearinghouse portals.
• Communicate the status of tasks.
• Support ISBH staff and external customers to resolve common errors.
• Interact with ISBH staff and external customers positively, providing excellent customer service.
• Maintain advanced knowledge of:
• Ohio’s Behavioral Health Payment Environment.
• Carelogic software and Billing / AR functionality.
• Ohio MCO billing requirements.
• ISBH and customer-required content.
• Attend internal and external training as needed.
• Participate in special projects as requested by the Billing Manager.
• Other duties as assigned.

Requirements

• A high school diploma or GED is required, a bachelor's degree is preferred.
• Three years of experience working in Ohio behavioral health Medicaid billing.
• Three years of experience using an electronic health record system to process claims, experience with Carelogic preferred.
• Demonstrates a high degree of cultural awareness.
• Ability to effectively communicate through verbal/written expression.
• Must be able to operate in an Internet-based, automated office environment.

Qualifications

• Must be able to work flexible hours to accommodate patient needs.
• Must be able to work independently and manage multiple tasks simultaneously.
• Must be able to work in a fast-paced, deadline-driven environment.

Skills

• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite.
• Knowledge of Medicaid billing and reimbursement processes.
• Experience with electronic health records (EHRs).
• Ability to work collaboratively with cross-functional teams.

Benefits

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K with Employer Match
• Employee Assistance Program (EAP)

To learn more about our organization: ISBH.org

Our mission is to deliver exceptional care through connection, and our values include dignity, collaboration, wellbeing, excellence, and innovation.