Billing Specialist

This role is based in our Corporate Headquarters in Westlake, Ohio.

About the role

IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. We combine local knowledge with global expertise to deliver sustainable results across over 50 countries. As a Billing Specialist, you will ensure accurate daily invoicing of orders shipped from IMCD US warehouses, direct ship orders from principals, add-on freight, and miscellaneous supplemental charges. You will also balance consignment stock and billings, manage customer online invoicing, and contribute to process improvements while supporting our core purpose of providing commercial and technical solutions to customers and principals.

Responsibilities

• Rotate schedule to pull and match bills-of-lading and principal invoices with orders for invoicing.
• Perform daily invoicing of warehouse and drop ship orders.
• Perform daily invoicing of add-on freight, samples, and supplemental charges.
• Rotate schedule for online customers’ invoicing.
• Request missing bills-of-lading or invoices.
• Rotate schedule to provide “orders shipping today” reports to warehouses.
• Rotate schedule to manage missed warehouse orders reports.
• Provide order tracking information to customers and/or Customer Service Representatives (CSRs) upon request.
• Process credit memos as necessary.
• Attend and participate in monthly department meetings.
• Develop and maintain relationships with Customer Service Reps, Finance, Supply Chain, Warehouse analysts, and third-party warehouse personnel.

Qualifications

• Associate degree or three years of equivalent billing experience.
• A minimum of one year of billing experience.

Desired Qualifications

• Bachelor’s degree.
• Experience utilizing customer web portals.
• Experience in a fast-paced environment.

Skills

• Excellent customer service skills and professional interaction with principals and vendors.
• Ability to multitask and switch focus quickly.
• Independent thinking and strategic mindset.
• Deadline-driven and conscientious.
• Strong attention to detail and organizational skills.
• Proficient with Microsoft Office and Excel.
• Excellent written and verbal communication skills.

Competencies

• Business Acumen.
• Problem Solving/Analysis.
• Customer/Client Focus.
• Communication Proficiency.
• Teamwork Orientation.

Work Environment

This job operates on a hybrid schedule, rotating between in-office and remote work environments. The role routinely uses standard office equipment.

Schedule

This is a full-time position, Monday through Friday from 8 a.m. to 5 p.m. Additional hours may be required as needed.

Benefits

IMCD offers a dynamic, entrepreneurial environment where you can make a real impact. As part of a fast-growing, international company, you’ll have the freedom to contribute your expertise and shape your career. We are committed to delivering value, acting responsibly, and fostering a culture of opportunity across our global presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo, and Toronto.