Billing Specialist

Description FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class—we’re in a class of our own. Location & Work Arrangement Hybrid position in Mesa, AZ – 3 days in office and 2 days remote Position Summary FlexTG is seeking a detail-oriented Billing Specialist to manage contract setup, billing accuracy, and ongoing account support for an assigned portfolio. In this role, you’ll ensure timely and accurate billing, maintain contract data, and proactively identify and resolve discrepancies. You’ll work closely with internal teams, financial partners, and customers to support billing operations and deliver a high level of service. Key Responsibilities Manage billing for assigned contracts, including base billing, usage billing, and meter readingsMaintain and update contract records, including revisions, adjustments, and expiration datesSet up and maintain contract records in ERP systemsPerform billing audits and health checks to identify and resolve discrepanciesInvestigate and resolve billing and invoicing issues; recommend process improvementsCollaborate with financial partners and banks on bundled billing, allocations, and correctionsCreate and maintain invoice templates and support billing documentationAssist with billing inquiries and escalations via email and phonePartner with AR/Collections teams to resolve customer disputes and apply creditsMonitor aged invoices, meter health reports, and billing discrepanciesManage contract terminations, credit carry forward (CCF), and underage adjustmentsMaintain accurate account profiles and billing documentationSupport onboarding of new customer accounts and internal rolloutsContribute to process improvements and documentation of billing procedures Performance Expectations Maintain billing within a 7-day tolerance of due datesRespond to billing inquiries within 24 hoursEnsure timely setup of new customer contractsComplete contract revisions prior to billing cyclesMeet or exceed monthly KPIs Minimum Qualifications High School Diploma or GED (some college or equivalent experience preferred)2+ years of experience in billing, administrative, or customer service rolesStrong attention to detail and organizational skillsStrong problem-solving and investigative skillsExcellent written and verbal communication skillsProficiency in Microsoft Office (Word, Excel, Outlook)Ability to work independently and in a team environment Preferred Qualifications Intermediate to advanced Excel skills (formulas, reporting, data analysis)Experience with ERP or billing systemsExperience with contract billing, leasing, or financial partnersFamiliarity with MS Access or similar tools Additional Requirements Employment is contingent upon the successful completion of a background check and drug screening. EEO Statement FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.