Billing Specialist

JOB SUMMARY

The Billing Specialist performs clerical, billing procedures, and administrative tasks to optimize client and customer experience in the day-to-day operations of the business or program office to which they are assigned while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.

Verify client insurance eligibility, benefits, and authorization requirements prior to service.
Review clinical documentation to ensure completeness and compliance with billing requirements.
Prepare, submit, and track claims to Medicaid, Medicare, managed care organizations, and commercial insurance carriers.
Monitor claim status and follow up on unpaid, denied, or rejected claims in a timely manner.
Research and resolve billing discrepancies, claim denials, and payment issues.
Post insurance and client payments accurately and reconcile billing records.
Generate and review billing, accounts receivable, and reimbursement reports.
Communicate with insurance companies, clients, and staff regarding billing inquiries and payment issues.
Collaborate with clinicians and program staff to ensure documentation supports billing and reimbursement requirements.
Assist with audits, compliance reviews, and reporting requirements as needed.
Maintain confidentiality of client information in accordance with HIPAA and organizational policies.
Stay informed of changes in billing regulations, payer requirements, and reimbursement guidelines.

Assigned Front Desk (Suite 103) lunch coverage, desk coverage

ESSENTIAL PERFORMANCE REQUIREMENTS

• Professionalism and Ethics
• Financial Skills
• Critical Thinking and Analysis
• Performance Measurement
• Healthcare and Human Services Environments

ESSENTIAL FUNCTIONS

• Agency Functions: Community and Customer Service - Increase client access, enrollment, and satisfaction of program resources by creating wraparound services, recruitment, and surveying strategies.
• Agency Functions: Internal Processes - Use agency and program data to track clients through different agency programs to gauge resiliency and outcomes of participating families.
• Agency Functions: Learning and Growth - Strengthen staff and client well-being by addressing the social determinants of health: Economic Stability, Education, Health and Healthcare, Neighborhood supports, Social and Community Engagement.

QUALIFICATIONS

• Education/Training/Experience: High school diploma. 1-2 years of medical billing, and behavioral health billing, or healthcare revenue cycle experience. Experience working with Medicaid, Medicare, commercial insurance, and managed care organizations preferred. Experience in a nonprofit healthcare or behavioral health setting preferred. Basic understanding of medical billing and coding process. Knowledge of insurance verification, claims submission, payment posting, denials, and accounts receivable follow-up. Familiarity with HIPAA regulations and confidentiality requirements. Understanding of behavioral health documentation and billing requirements preferred. Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Preferred Qualifications: Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Accounting, Finance, or a related field. Two or more years of experience in behavioral health, mental health, substance use treatment, or nonprofit healthcare billing. Experience billing Medicaid, Medicare, managed care organizations, and commercial insurance plans. Knowledge of behavioral health billing regulations, authorization requirements, and documentation standards. Experience with Electronic Health Record (EHR) systems and practice management software. Bilingual in English and Spanish preferred. Ability to work independently while maintaining effective collaboration with clinical, administrative, and finance terms.

PHYSICAL DEMANDS

• While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.
• You may be able to lift up to 10 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.

PAY RANGE

$16 - $22 per hour