Billing Specialist

About Ease Health

Ease Health is building the AI-native operating system for behavioral health. Today, providers rely on fragmented systems across EHR, CRM, billing, scheduling, and documentation. This creates operational drag, staff burnout, and lost revenue. Ease consolidates these into a single platform powered by AI. We’ve raised $41M from leading investors including Andreessen Horowitz, BoxGroup, Abstract Ventures, F3 Partners, and Sunflower Capital. We are growing extremely fast, partnering with leading behavioral health organizations across the country, and rapidly expanding both our product and team.

About the role

We’re hiring a Billing Specialist to manage RCM services on behalf of our customers across all levels of care in behavioral health, from outpatient to residential and inpatient settings. This is a hands-on individual contributor role. You will own the day-to-day revenue cycle for a set of customers, including claim submission, authorizations, payment posting, AR follow-up, and ERA enrollments. You will work directly with customers to resolve missing or incomplete claim information, and you will do it all inside a modern RCM system that our own team builds, meaning your feedback directly shapes the product.

Responsibilities

• Own claim submission for assigned customers, ensuring claims go out clean, complete, and on time
• Manage authorizations, tracking requirements across payers and levels of care
• Handle payment posting and reconciliation, including ERA enrollments and remittance workflows
• Drive AR follow-up, working denials, underpayments, and aging claims through to resolution
• Communicate directly with customers to gather missing information, resolve claim issues, and keep billing operations running smoothly
• Learn and master a new RCM system, and share feedback with our product and engineering teams to make it better
• Identify recurring issues in customer billing workflows and help build processes that prevent them

Requirements

• 3+ years of behavioral health billing experience preferred
• Deep familiarity with the behavioral health revenue cycle, including claims, authorizations, denials, and payer follow-up across multiple levels of care
• Comfortable talking to customers, asking the right questions, and getting the information you need to resolve claim issues
• Comfortable learning new software and adapting quickly as tools and workflows evolve
• Comfortable operating in a fast-paced environment with significant ownership and autonomy
• Organized and detail-oriented, with the ability to manage billing operations across multiple customers at once

Nice to have

• Experience with multiple clearinghouses and payer portals
• Familiarity with EDI, eligibility verification, or verification of benefits workflows
• Experience working at a billing company or managing RCM on behalf of multiple provider organizations

Why this role

• Own the revenue cycle for leading behavioral health organizations across the country
• Work inside software built by your own team, and directly influence what gets built next
• Help shape the RCM services function at one of the fastest-growing companies in behavioral health
• Join a well-capitalized company at an early stage with significant opportunities for growth
• Play a critical role in modernizing healthcare infrastructure with AI-native technology