Billing Specialist

Key Responsibilities

• Review invoices after system generation to confirm pricing, formatting, and charge accuracy before distribution to customers.
• Conduct quality assurance checks across all billing cycles to ensure completeness and consistency.
• Compare invoice data to source systems, billing inputs, or customer contracts to validate correctness.
• Identify and document billing variances or recurring issues and escalate to the Billing Operations Supervisor or Analyst for resolution.
• Partner with cross-functional teams to resolve discrepancies impacting invoice accuracy or timing.
• Maintain records and logs of quality reviews, corrections, and cycle validations for audit and compliance purposes.
• Support end-to-end testing and validation during system updates, migrations, or new product introductions.
• Participate in process improvement efforts to enhance billing efficiency and data integrity.
• Provide support to internal stakeholders or customers regarding billing-related questions and corrections.

Skills & Competencies

• Familiarity with enterprise billing systems (e.g., SAP BRIM or similar)
• Strong Microsoft Excel skills for data validation and reconciliation
• Understanding of billing controls, revenue processes, and audit readiness
• High attention to detail and accuracy
• Strong organizational and time-management abilities
• Excellent communication and teamwork skills
• Problem-solving mindset and willingness to learn new systems and processes

Physical Demands & Work Conditions

• Primarily office-based with extensive use of computer and standard office equipment
• May require extended periods of sitting and data entry
• Minimal physical requirements (e.g., ability to lift up to 10 lbs)
• Occasional extended hours or weekend work during billing close or cycle validations
• Travel up to 5% may be required for training or team collaboration