Billing Specialist

About Bloomerang

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what's possible for the nonprofit sector. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act.

Responsibilities

• Gain a deep understanding of the sales process from contract inception to billing & collection.
• Work cross-functionally with a team to complete various tasks including invoicing, collections, phone support and e-mail customer service.
• Oversee daily operations such as upgrades, cancellations, payments, and refunds on the billing platform.
• Research and resolve payment variances by partnering with the customer and account managers.
• Look for process improvement and opportunities to automate tasks to streamline.
• Manage the billing cases in Salesforce.
• Open new accounts as well as make updates to existing accounts.
• Move seamlessly through various billing systems as well as the Salesforce CRM for all account information and invoicing.
• Collaborate with parallel teams to provide support and solve issues.
• Assist in various team projects, ad hoc projects, and relevant audits.
• Work cross-functionally with our sales and customer success teams.

Requirements

• 1-3 years' experience working in billing or accounts receivables.
• Analytical, detail-oriented, and strong organizational skills.
• Ability to pivot and multi-task when needed.
• Excellent communication skills. Must be able to provide and receive feedback.
• Positive attitude and desire to work in a space that impacts Non-profit organizations.

Nice to Have

• Experience with: Ordway, Zuora, and Salesforce.

Benefits

Health + Wellness

• Access to generous health, vision, and dental insurance options.
• HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.

Time Off

• Competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, and 12 paid holidays.
• Paid parental leave.

401k

• 401k match to help invest in your future.

Equipment

• Everything you need to be successful, shipped right to your door.

Pay

The salary range for this position is $49,200 - $55,000. You may also be eligible for a discretionary bonus.

Schedule

This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters.

Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.