Billing Specialist

About the role

Overview Join a Company That Puts People First—and Wins Awards Doing It! At Aveanna, We’re Proud To Create a Workplace Where You Feel Valued, Supported, And Inspired. Here’s What Sets Us Apart Award-Winning Workplace Recognized for Best Leadership, Best Diversity, Best Company for Women, Best Career Growth, Work-Life Balance, Happiness, and Top-Rated Outlook in 2025. Proud partner of the Military Spouse Employment Partnership. Connection & Support Employee Connection Groups: Spaces to share experiences and build community. Social Circles: Connect over shared interests—books, music, movies, and more. At Aveanna, your well-being matters. That’s why on Wellness Wednesday's, we give you tools to recharge, reset and refocus. Inclusive Growth Open learning sessions for all employees—because we grow stronger together. Aveanna Cares – Service with Heart Every year, we embrace our Month of Service, giving you the chance to volunteer in your local community with your team. It’s a powerful way to give back, connect, and live our values beyond the workplace. Real Help When You Need It Most Through the Aveanna Employee Relief Fund, we stand by each other during life’s toughest moments—offering financial assistance to teammates facing unexpected hardships. Because here, care goes beyond the job description.

Responsibilities

• Works and collects delinquent A/R accounts
• Documents collection efforts in EMR notes screens to include payer contacts, phone numbers, issues, actions taken, etc.
• Maintains current AR at an acceptable percent.
• Maintains DSO at an acceptable level.
• Achieves cash goal on a quarterly basis.
• Keeps supervisor, and branch location personnel informed of any significant collection payer or processing issues.
• Submits adjustments in an accurate and timely manner.
• Requests Bridge Tickets to correct and update EMR.
• Works with Biller to ensure claims are refiled and/or billed to the second insurance in a timely manner.
• Understands payer specific requirements for submitting claims (i.e. includes CMN's, nursing notes, invoices, etc.).
• Understands and enforces SOX 404 controls
• Reviews and responds to correspondence received from payers.
• Reviews and submits guarantor statements as required.
• Responds to questions from patients regarding statements.
• Addresses denials in an accurate and timely manner.
• Completes document request forms and forwards to location as required.
• Provides exceptional customer service.
• Evaluates data, reports, feedback, observations and other information in determining priorities.
• Uses prior knowledge and industry specific, historical experiences in resolving problems.
• Conducts all assignments as a professional and role model with a sense of urgency.
• Uses professional communication and conflict resolution techniques as required.
• References and reflects upon the Company mission, values, and strategic imperatives in completing and/or assigning all work.

Qualifications

• High school diploma or equivalent.
• Minimum six (6) month prior healthcare insurance experience.
• Computer literate and ability to type, file and maintain audit records.
• Must be able to adhere to confidentiality standards and professional boundaries at all times.
• Attention to detail.
• Time Management.
• Ability to remain calm and professional in stressful situations.
• Strong commitment to excellence.
• Quick-thinking and astute decision making skills.
• Effective problem-solving and conflict resolution.
• Excellent organization and communication skills.
• Occasional lifting, carrying, pushing and pulling of 25 pounds.
• Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting.
• Must be able to