Billing Specialist

Essential Duties and Responsibilities

• Process customer billing and ensure the timely and accurate distribution of invoices.
• Maintain and utilize accounting and billing systems to process financial information, update customer billing records, and ensure accurate invoicing and account management.
• Work closely with sales, service delivery, and cross-functional teams to review customer agreements, ensure accurate contract and billing system setup, validate billing requirements, and resolve issues that may impact the accurate and timely invoicing of customers.
• Demonstrates ability to work independently as well as work effectively in a team environment.
• Communicate directly with customers via phone, email, and other correspondence channels to address invoicing inquiries, research and audit account activity, and resolve billing discrepancies in a timely and professional manner.
• Contribute to a cooperative team environment in which cross functions are assumed as necessary in order to meet department deadlines and goals.
• Deliver exceptional internal and external customer service by building collaborative relationships, providing accurate and timely support.
• Other duties as assigned.

Education, Training, and Experience

• Associate's degree in finance or accounting or equivalent and at least three years' related experience.
• Minimum two years' billing and software experience.

Required Skills

• Effective analytical, research, and problem-solving skills.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Self-starter who can produce expected results with minimal supervision.
• Ability to adapt to changing priorities and perform a variety of tasks, often with short notice.
• Ability to make sound decisions using available information and established procedures.
• Proficiency in interpreting customer agreements, billing requirements, and invoice documentation.
• Strong customer service skills with the ability to professionally resolve billing inquiries and disputes.
• Ability to research and reconcile billing discrepancies through account analysis and system review.

Tools, Equipment, and Software

• Must be able to proficiently operate a Windows PC and Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Proficiency in data entry, document management, and electronic record-keeping systems.
• Ability to learn and adapt to new software applications, billing platforms, and system enhancements.

Working Conditions and Physical Requirements

• Primarily indoor work in an office environment requiring long periods of sitting.
• Frequent utilization of manual dexterity and visualizing of a computer screen.
• No unusual physical requirements.