Billing Specialist

Company: Answering Service Care – in-office at our Margate, FL headquarters.

About Us

Celebrating fifty (50) years in business in 2024, Answering Service Care stands as a testament to dedication, hard work, and commitment. We provide live telephone answering service to several thousand service companies nationwide, including doctors, lawyers, plumbers, electricians, and HVAC contractors. As a family-owned and operated business, we believe in the importance of relationships, both with our clients and our team members. Our core values and amazing company culture have been the foundation of our half-century legacy.

Responsibilities

• Partner cross-functionally with other teams such as Sales, Customer Success, Finance and Operations to support clients and promote success
• Support client billing inquiries via CRM tickets, emails, live chat, and calls
• Strategic collaboration with the billing and business office teams to reduce AR aging and meet individual and team KPIs
• Own daily, weekly, and monthly payment processing and reconciliation, with variance analysis
• Work alongside your team to optimize collection efforts with past-due clients
• Optimize knowledge of our billing technologies (TBS Billing Platform, HubSpot CRM, Monday.com, etc.)
• Work alongside Team Lead and Management to train and mentor new team members
• Contribute to process improvement efforts, including documentation and SOP development

Requirements

• 3–5 years full-cycle B2B billing/AR experience
• Associate or Bachelor’s degree in Accounting, Finance, Business, or related field is preferred
• Advanced Excel or Google Sheets experience (pivot tables, lookups, formulas, etc.)
• Hands-on experience with a CRM (e.g., HubSpot) and electronic payment gateways (e.g., Authorize.net)
• Relevant credentials are a plus (e.g., Certified Billing & Coding Specialist (CBCS), AAPC, AAHAM CRCE)
• Working knowledge of PCI-DSS and HIPAA to ensure compliance
• Exceptional interpersonal skills, with a focus on professionalism and confidentiality
• Versatile team player with a strong work ethic and organizational skills to manage multiple tasks and priorities
• Customer-first mindset, with a passion for helping customers and team members through diverse situations
• Bilingual (English/Spanish) a plus

Benefits

• 401k with 50% company match
• Paid holiday, vacation, and personal time
• Direct deposit (paid weekly)
• Health, dental, vision, and supplemental insurance
• Fully sponsored Employee Assistance Program (free to all employees)
• Childcare reimbursement (up to $375 per month)
• Gym membership reimbursement (up to $15 per month)
• Twenty-year trip of a lifetime anywhere in the world with a companion
• Additional benefits available

Pay

$22/hour

Schedule

9 am – 5:30 pm, Monday–Friday (with flexibility for training)