Billing Specialist

About the role

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people.

Responsibilities

• Process billing inquiries in a timely fashion.
• Ensure that transactions are prepared according to finance policies and approval standards.
• Verify and process daily invoices.
• Be the focal point for addressing billing inquiries and activities for customers, provisioning permissions, sales, and support.
• Process internal requests for address changes, billing account changes, rate changes, account termination, account reactivation, recurring billing additions, etc.
• Support collection activities through special billing requirements and billing reconciliation issues, as well as supplying customer documentation.
• Manage complex draft and recurring invoices, in addition to invoice processing.
• Act as a resource for best practices regarding obtaining and maintaining documentation for customers.
• Address complex situations regarding sales rep’s communication.
• Partner with legal teams to derive terminology and appropriate wording regarding contracts.
• Partner with the product & pricing team on creating new products and apply their associated claims.
• Create new entities end-to-end and ensure their implementation in relevant systems.
• Assist with month-end closing.
• Contribute to the team’s mission to improve data flows, optimizing processes, and ensuring accounting output is accurate.
• Build and implement new processes in relevant systems.
• Mentor new team members and guide them on best practices and knowledge-sharing capabilities.

Requirements

• Completed a degree in finance, economics, or business management (preferred).
• Two years of prior billing experience required.
• Good technical and system understanding.
• Proficiency with MS Windows Office Suite and G-drive (advanced user of Excel preferred).
• Superb attention to detail and strong analytical abilities.
• Excellent organizational, interpersonal, and communication skills.
• Ability to work with the corporate office and to be self-motivated.
• Ability to learn quickly and keep up in an ever-changing environment.
• High level of confidentiality, discretion, and professionalism.
• Ability to produce well-written, professional documents (spreadsheets, email, etc.).
• Ability to follow directions, meet strict deadlines, and work independently.
• Genuine desire to develop positive and productive working relationships with both internal and external customers.
• Excellent English – written and spoken.
• Salesforce experience – a plus.
• 3rd party billing system experience – a plus.

Schedule

All Similarweb offices work in a hybrid model, allowing flexibility of working from home with the benefits of building face-to-face connections with fellow Similarwebbers.

Pay

The base salary range for this position in New York City is $75,000 to $95,000. Individual compensation is based upon a number of factors, including qualifications and relevant experience. The base salary range above is for the New York City metro area and could vary for candidates in other locations.

Benefits

• Medical, dental, and vision insurance.
• 401K plan.
• Potential equity.
• Employee stock purchase plan.
• Paid sick and parental leave.

Why You’ll Love Being a Similarwebber

• You’ll work with a product that both customers and employees love. When asked why they chose Similarweb, 99% of employees said “the product.”
• You’ll find a home for your big ideas, with encouragement for open dialogue and resources to take initiative.
• Competitive perks and benefits, with a strong emphasis on community and well-being.
• Opportunities to grow your career in any direction, with tools like Career Week, personalized coaching, and ongoing learning solutions.
• A commitment to diversity and inclusivity, creating a workplace reflective of the communities we serve.