Billing Services Representative (Customer Accounting - Electric Billing)

About the role

The Billing Services Representative ensures timely and accurate customer billing.

Responsibilities

• Edit customer accounts for reading and work order errors.
• Retrieve and review Tantalus interval data/reads to obtain missing reads or to review questionable reads.
• Analyze/understand this data to discuss it with customers intelligently.
• Enter work orders as needed for investigations.
• Contact customers by phone to discuss questions concerning billing issues as needed.
• Manage special billing programs (Budget, Levelized, Prepaid Metering, ACH, Flats, Landlord, Agreements, Outdoor Lights, etc.).
• Enter various usage and/or dollar adjustments on individual accounts as necessary (successor errors, cross meters, misreads, etc.).
• Continually review and update customers’ tax status.
• May need to back up for 1st Shift Operations.

Requirements

• High school diploma or equivalent required.
• Minimum of 3-5 years of related customer service or billing experience or appropriate experience as deemed by the Supervisor.
• Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.
• Ability to complete customer relations and billing skills-related tests successfully.
• Ability to work flexible shifts, as needed, to meet the department's needs.
• May perform other duties as assigned.
• All employees should demonstrate the behaviors of Professional Empowerment and comply with all EPB policies, standards, and guidelines.
• EPB provides electric and communications services, considered critical infrastructure by the Department of Homeland Security; this role is essential to support this critical infrastructure and may require onsite or field work.

Skills

• Advanced PC skills (including Microsoft Word and Excel, Internet Software, and Email).
• Advanced math skills with proficient calculator operation ability.
• Working knowledge of special billing programs (Budget Billing, PrePay, Customer Requested Due Date, etc.).
• Outlook Express and enQuesta experience preferred.
• Accounting background preferred.
• EPB working experience preferred.