Billing/Service Coordinator

About the role

Provide billing, admin, and dispatch support to the service department with the express purpose of maximizing the effectiveness of business processes that promote the organization’s strategic objectives. It is the obligation of each employee of RMH Systems to abide by and promote the mission, core values, policies, and procedures of RMH Systems.

Responsibilities

• Calculate costs for services and parts as needed to create itemized statements, bills, invoices, and other billing documents, including calculation of credit terms, shipping charges, discounts, and costs of services.
• Match and file paperwork, and resolve billing discrepancies as needed.
• Contact customers to obtain, verify, and update account information when necessary.
• Assist technicians as needed.
• Assist with dispatching duties as needed.
• Act as liaison between customers, vendors, and service technicians.
• Assist with quote preparations as needed.
• Back up other inside team members when needed.
• Maintain customer and vendor files (electronic and paper).
• Facilitate the transfer of information from our suppliers to the end-user and/or company personnel.
• Maintain a clean work area and follow all safety practices of the organization when completing work assignments.

Requirements

• Associate's degree in Accounting or related field or 2 years of related office experience.
• Ability to collaborate with customers, consultants, vendors, and engineers.
• Excellent communication and strong phone skills.
• Excellent organization and attention to