Billing Representative - Home Care-FT

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

About the role

At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401(k) match and Tuition Reimbursement. Per Diem team members are eligible to participate in Travel Reimbursement and may be eligible to receive a 401(k) match.

From great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth.

Responsibilities

• Maintain patient EMR, including processing physician orders and discharge summaries.
• Process billing information, including verifying accuracy and data entry into the system.
• Examine work queues to ensure that NOA's are generated and transmitted timely through ESolutions for Medicare.
• Ensure claims are submitted within timely filing rules for Non-Medicare claims.
• Ensure proper entry of all patient billing charges and procedure codes in the EMR system.
• Update patient demographics and insurance information, as required.
• Send orders to physicians in a timely manner and track to ensure return of signed orders.
• Prioritize and notify the appropriate supervisor if problems occur with obtaining signed physician orders timely.
• Send Oasis to the State, reach out to MCP/clinician for corrections.
• Review Oasis fields for accuracy.
• Discharge patients from EMR and ensure bills are properly processed.
• Investigate all billing problems and initiate correction if applicable.
• Review and take necessary actions to reduce denials and issues related to coding and compliance.
• Follow up to ensure corrections are completed.
• Process adjustments timely and with the authorization of the Billing Manager.
• Process credit card payments.
• Meet benchmarks on timeliness of returned orders.
• Copy, file and mail documents as requested.
• Answer the phone as soon as possible in a courteous manner.
• Take accurate and complete phone messages and relay to the appropriate person.
• Perform other duties and/or projects as assigned.
• Demonstrate flexibility with job responsibilities in all areas.
• Adhere to HMH's Organizational competencies and standards of behavior.
• Lift a minimum of 10 lbs., push and pull a minimum of 10 lbs. and stand a minimum of 2 hours a day.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of one (1) year of Billing experience.
• Proficient in Google Workspace Applications.
• Medical Terminology.
• Strong verbal and written communication, interpersonal, and organizational skills.
• Strong attention to detail.
• Accurate typing, mathematical, and data entry skills.

Qualifications (Preferred)

• Associate's degree.
• Home Care experience.
• Epic experience.

Pay

Minimum rate of $20.68 hourly.

The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on labor market data, experience, education and certifications, skills, geographic location, internal equity, budget and grant funding.

Benefits

• Comprehensive Health Benefits (health, dental, vision).
• Generous Paid Time Off.
• Travel Reimbursement.
• 401(k) match.
• Tuition Reimbursement.
• Paid leave.
• Retirement benefits.
• Performance-based incentives, bonuses, or commissions (for eligible positions).
• Shift differentials for work performed on evening, night, or weekend shifts (for eligible positions).