Billing Representative

About the role

A Billing Representative at Dermatology Partners ensures accurate billing processes, payment processing, and customer service while maintaining confidentiality of patient information.

Responsibilities

• Handle billing processes, including invoicing and reconciling accounts.
• Track and maintain records of patient billing and billable items.
• Resolve account discrepancies.
• Prepare client statements for electronic submission.
• Provide exceptional customer service by communicating via incoming calls from patients to settle accounts and answer questions.
• Collaborate with patients and team members to resolve billing inconsistencies and errors.
• Collect payments and apply them to accounts in a timely manner.
• Perform data entry when needed.
• Work with discretion to keep patient information private.
• Establish and update Dermatology Partners procedures and methods to align with changes.
• Perform miscellaneous duties as assigned.

Requirements

• Minimum two years of claims processing experience.
• Working knowledge of EMR systems.
• Understanding of Explanation of Benefits (EOB).
• Ability to read and accurately code procedures and diagnosis codes.
• Strong investigative, problem-solving, and organizational skills.
• Ability to multitask and work with a high volume of work while maintaining attention to detail and accuracy.
• Excellent oral and written communication skills.
• Customer service experience.
• Ability to work as part of a team or individually.
• Cross-trained to assist in other areas of the Billing Department.

Skills

• Maintains confidentiality of all patient information.
• Performs job in compliance with organizational policies, procedures, and HIPAA regulations.