Billing & Receivables Senior Operations Specialist

About the role

Thrifty White Pharmacy is currently hiring a Senior Operations Specialist to join our team at our Corporate Headquarters in Maple Grove, MN. This is a great opportunity for someone ready to take the next step in their career in a professional office environment. This role is ideal for a strong candidate who drives efficiencies, executes projects and supports the team and larger leadership team by contributing at a higher level beyond day-to-day task execution.

Position Details

• Monday thru Friday – no evenings or weekends
• Ability to work in a professional office environment with hybrid flexibility

Responsibilities

• Perform advanced billing and receivables tasks while supporting team operations
• Manage process improvement efforts and operational follow-up
• Create reporting, review, identify trends and perform data audits
• Support procedure documentation and training
• Utilize technology such as TWRx, PeopleSoft, OnBase, Microsoft Office, MNITS, and insurance websites
• Maintain accuracy and ensure HIPAA compliance

Qualifications

• Proficient experience in SQL, Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Strong communication skills with the ability to support internal and external customers professionally
• Strong problem-solving and troubleshooting skills
• Strong follow-through and attention to detail
• Ability to prioritize, multitask, and manage workload in a fast-paced environment
• Ability to identify process improvement opportunities and help implement solutions
• Ability to support SOP updates, workflow documentation, and training coordination
• Strong Excel, Word, and Outlook skills
• Ability to work effectively with leadership and colleagues across teams
• Ability to maintain confidentiality and follow HIPAA guidelines

Preferred Qualifications

• Experience with insurance billing, receivables, or related pharmacy operations preferred
• Experience with PeopleSoft, TWRx, OnBase, MNITS, and insurance websites preferred

Benefits

• Competitive compensation
• Full benefit package including medical, dental, vision, and 401(k)
• Paid vacation, paid holidays, and paid sick time
• Employee-owned company with stock ownership
• Life insurance
• Employee Stock Ownership Plan
• Store discount for you and your family

Pay

56k-65k