Billing Oversight Customer Success Manager – RethinkBH

Job Duties

Meet and proactively drive to exceed quarterly and annual retention targets.

Identify account growth opportunities within an existing set of Billing customers, working closely with practice owners to showcase how the Rethink solution can support clinical and business needs.

Develop and maintain an exceptional knowledge of Rethink’s behavioral health solution and RCM services.

Oversee account metrics to anticipate customer issues and concerns.

Drive to close upsell/cross-sell opportunities by demonstrating understanding of current and long-term customer needs, proposing appropriate solutions to address identified customer needs, and consistently moving the customer toward commitment.

Resolve customer issues in an efficient, timely, and practical manner.

Serve as a customer advocate internally to ensure support tickets are being addressed quickly.

Collaborate with the Revenue Cycle Management team to provide customer updates and to address customer concerns.

Collaborate with the product team on identifying future product development priorities to drive account growth.

Manage customer satisfaction surveys and responses.

Complete and submit required reports such as forecasts, activity reports, and expense reports on a timely basis.

Enter and maintain data accurately into Salesforce.com including meetings, contacts, updates and forecasts.

Use Teams to conduct effective online meetings.

Characteristics

• Track record of exceeding quota or showing significant annual year over year growth.
• Experience in behavioral health and ABA medical billing.
• Excellent verbal and written communication skills.
• Strong customer relationship management skills.
• Ability to position Rethink solutions and communicate key messages to practice owners and key decision makers.
• Self-motivated individual who thrives on doing a job well and has the initiative and drive to excel.
• Ability to effectively prioritize, organize, and perform a variety of concurrent tasks.
• Proficiency with Microsoft Excel, Word, and PowerPoint applications.
• Experience utilizing electronic medical billing platforms.
• Experience using Salesforce.com and Gainsight are desirable.

Requirements

• Bachelor's degree in psychology, education, business or related field.
• Must be comfortable working with technology and fluent in Microsoft Office.
• Experience with autism/ABA/ABA billing.
• Experience working with a SaaS (software) company highly preferred.